Privacy Policy

1. Introduction

This Privacy Policy explains how BA Digital Ventures Pty Ltd (ACN 646 421 605, ABN 30 646 421 605) ("Getcoins", "we", "us", "our") collects, uses, stores, and protects your personal information when you use our services via Getcoins.com.au.

By using our services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

• Identity data: name, date of birth, residential address, nationality, identification documents (e.g., passport, driver's licence).
• Verification data: selfies, proof of address, proof of source of funds (for higher-risk cases).
• Contact data: email address, phone number.
• Transaction data: wallet addresses, transaction amounts, dates, bank account details for settlement.
• Technical data: device identifiers, IP addresses, cookies for fraud prevention and compliance.

3. How We Use Your Information

We use your personal information to:

• Provide on/off ramp services (AUD ↔ AUDD ↔ Crypto).
• Comply with AML/CTF laws and AUSTRAC reporting obligations.
• Conduct KYC and KYT checks.
• Monitor and prevent fraud, money laundering, and terrorism financing.
• Communicate with you about your transactions and provide support.
• Meet legal, regulatory, and tax obligations.

4. Data Storage and Retention

• All customer identification and transaction records are stored securely.
• We retain records for a minimum of 7 years in line with Australian AML/CTF laws.
• Data is hosted on secure infrastructure with encryption and access controls.

5. Data Sharing and Disclosure

We may disclose your information to:

• Regulatory authorities such as AUSTRAC when legally required.
• Service providers for identity verification, fraud prevention, and compliance (e.g., KYC vendors, blockchain analytics).
• Financial institutions to process payments.
• Law enforcement or government agencies if required under applicable law.

We do not sell or rent your personal information to third parties.

6. International Transfers

While our primary operations are in Australia, some service providers (e.g., KYC and hosting providers) may process data overseas under strict data protection standards.

7. Your Rights

Subject to Australian privacy laws, you have the right to:

• Access the personal information we hold about you.
• Request corrections to ensure your information is accurate and up to date.
• Withdraw consent to certain uses of your data, except where required by law.

Requests may be sent to [email protected].

8. Security Measures

We implement technical and organisational measures to protect your data, including:

• Encryption in transit and at rest.
• Multi-factor authentication and restricted staff access.
• Regular monitoring and compliance audits.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be published on Getcoins.com.au with a new "Last updated" date. Continued use of the Services after changes are posted constitutes acceptance.

10. Contact Us

If you have questions or complaints regarding this Privacy Policy or your personal information, please contact:

Privacy Officer: [email protected]

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.